SPS Training | Online Applications & Enrolment

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Course Details

Customer Service Entry Level 3

If you would like to Apply, Enrol or Enquire, please add the Course to your basket by clicking on the appropriate icon. (If there is more than one course, select the Course with the start date that suits you):

Course Name	Start Date	End Date	Site	Total Fees
Customer Service Entry Level 3			Remote Delivery

What will I need to Apply/Enquire?

For Applications:

Your personal details - Name/DoB/Email/Contact Number/Nationality/Ethnicity/Address/Disabilities/Criminal Convictions
Details of one emergency contact (usually a Parent/Guardian/Next of Kin)
Your Employment Information (if applicable)
You previous qualifications (If you've passed GCSE English/Maths)
A scan of one form of accepted Identification (Passport/driving licence/national identity card)
A scan or copy of proof of benefits (if applicable)

For Enquiries

Your personal details - Name/DoB/Email/Contact Number
Pick some subjects you'd be interested in
Some notes to tell us what you're looking for

How can I track my Application/Enquiry?

We will email or call you about your course using the number/email address you have provided. If you want to get in touch with us, you can here:

More information about this Course

Delivery Method
Online Learning: Online via Google Classrooms. Face to Face Learning: Face to Face Classroom learning.

Duration
Online Learning: 2 Weeks Face to Face Learning: 2 Weeks

Time of Day

Remote Delivery:

10am - 1pm (Google Classroom Session)

PM - (Set Assignment Work)

Face to Face:

10am - 3pm

Awarding Organisation
City and Guilds

Qualifications
Entry Level 3 Certificate in the Introduction to Customer Service

Resources
Online Learning: Due to learning from home, you will need access to either Laptop or Tablet and the internet. If working from a Tablet you will need to download the following applications: • Google Classroom • Google Docs • Google Drive • Jamboard Face to Face Learning: You will be provided with a Portfolio, Pens and Notepads.

Course Aims
The Entry Certificate in the Principles of Customer Service aims to: • Meet the needs of individuals who work or want to work in the customer services sector • Allow you to learn, develop and practice the skills required for employment and/or career progression in the customer services sector • Provide valuable accreditation of skills and/or knowledge for candidates, without requiring or proving occupational competence

Course Units
The qualification covers the following units: • Introduction in Customer Service • The importance of appearance and behaviour in customer service • Understand how to deal with queries and requests • Effective relationships with customers and colleagues • Working in a customer focused way • Legislation, regulation and procedures to follow in Customer Service

Entry Requirements
There are no prior qualifications / levels of attainment in order to take this qualification. English at Entry Level 3 or above will be a requirement for this qualification.

Progression Routes
This qualification provides a solid grounding to employability and personal development skills, which will enable progression to employment and/or to further learning including qualifications such as: • Functional Skills • Employability Skills • Personal Social skills • Certificate in Retail knowledge • Vocational qualifications

Tutor Support
You will have access to a tutor from 9.30am - 4pm every day, Monday – Friday.

What skills will I learn?
Online Learning: • Customer service skills • Confidence • Social skills • Teamwork • IT skills Face to Face Learning: • Customer service skills • Confidence • Social skills • Teamwork

Will I have to pay fees?

If you are studying on a part-time course and you receive one of the following benefits, or you depend financially on someone who does, you are entitled to have your tuition fees waived:

Job Seeker's Allowance
Income Support
Housing Benefit
Means-related Council Tax Rebate
Working Tax Credit (WTC)*
Pensions Guarantee Credit
Universal Credit

You will, however, have to pay any awarding body/assessment fees (unless you are on a first full level 2 course). * If you are in receipt of Working Tax Credit and you wish to claim concessionary rates please contact Customer Services who will be pleased to advise you on your entitlement. In addition, if you receive other allowances you may also be eligible to enrol at concessionary rates. If you are entitled to a fee concession you will be asked to provide proof of your entitlement.

It is essential that you inform us if your entitlement changes at any time during your course.

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